At Energy n Gas Inc, we value your privacy and are committed to protecting your personal and business information. This Privacy Policy outlines how we collect, use, store, and protect the data you provide when using our energy and gas services. By using our services, you agree to the practices described below.
1. Information We Collect
a. Personal Information:
- Name, address, and contact details
- Email address and phone number
- Billing and payment information
- Government-issued identification (if required for service setup)
b. Service Information:
- Energy usage and consumption data
- Meter readings and monitoring data
- Service requests, maintenance records, and support communications
c. Technical Information:
- IP address and device information when using online services
- Connection logs and usage patterns
- Data collected through service monitoring systems
2. How We Use Your Information
We use your information to:
- Provide and manage energy and gas services
- Process billing and payments accurately
- Install, maintain, and repair gas and energy systems
- Monitor service performance and optimize energy usage
- Communicate service updates, alerts, or promotional offers
- Ensure safety and compliance with industry regulations
- Respond to inquiries, complaints, or service requests
3. Sharing Your Information
We do not sell your personal information. We may share your data only with:
- Service providers assisting in operations or system maintenance
- Payment processors for billing and transaction purposes
- Legal authorities when required by law or regulatory obligations
- Business partners in case of mergers, acquisitions, or company restructuring
All third parties are required to maintain confidentiality and protect your data.
4. Data Security
We implement robust technical and organizational measures to protect your information from unauthorized access, loss, or misuse, including:
- Secure servers and encrypted communications
- Restricted access to sensitive information
- Regular monitoring and system maintenance
While we take every precaution, no system is completely secure, and we cannot guarantee absolute security.
5. Cookies and Online Tracking
Our website and online services may use cookies and similar tracking technologies to:
- Improve functionality and user experience
- Analyze traffic and service usage
- Provide relevant content and advertisements
You can manage cookies through your browser settings.
6. Your Rights
You have the right to:
- Access your personal information
- Request corrections or updates
- Request deletion of your data (where permitted by law)
- Opt out of marketing communications
- Ask questions about how your data is used
To exercise your rights, please contact us using the details below.
7. Data Retention
We retain your information only as long as necessary to provide services, comply with legal obligations, and resolve disputes. Once no longer needed, data is securely deleted or anonymized.
8. Children’s Privacy
Our services are not directed at children under the age of 13 (or applicable local age). We do not knowingly collect personal information from children without parental consent.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.